We are
committed to caring for your vacation residence and working with you
to develop successful marketing strategies to enhance rental income
for your Big Bear cabin. Your satisfaction is our priority.
We have
continually striven to improve and refine our rental program to provide
the best possible service to both guests and homeowners. Our focus
is on the successful marketing, promotion, and rental of privately
owned Big Bear cabins and vacation rental homes to those who wish
to vacation in Big Bear.
MARKETING
What makes us so unique and effective is our online internet marketing
and customized search engine optimization work that has resulted in
top rankings throughout all major search engines with the top converting
keywords. Once we have the traffic to the site, the website is a fantastic
aid in our customer service and customer satisfaction effort since
guests are able to select homes by availability, amenities and/or
location, view all homes with many pictures, check to see if it's
available at specific times, view rates and book the home online.
This, along with our other national and international
marketing programs, as well as the use of traditional marketing efforts
such as radio, direct mail, travel shows, newspaper and magazines
gives us a distinct advantage over other local rental agencies
GUEST SERVICES
We offer full services to the guest. The homes are cleaned for the
guest and inspected before each stay. The homes are also fully equipped
with linens and towels. We continuously strive to add new services
such as concierge services, which will be offered to the guest starting
this summer.
COMMITMENT TO QUALITY SERVICE
We take personal service and attention to satisfaction as our benchmarks
for success. Starting this summer we are one of the only vacation
rental companies in the area to offer complete guest services, including
concierge service. Our team members attend various hospitality workshops,
classes and seminars. We invest a tremendous amount of time, energy
and money to insure that our staff is trained and ready to assist
our guests and homeowners. Our loyal customers and satisfied homeowners
provide proof that our company is a leader in vacation rental management.
TECHNOLOGY
We utilize the most sophisticated computer hardware and state-of-the-art
reservations software available. This allows our rental agents to
quickly and efficiently reserve available houses, generate all reservations
forms and accurately account for all monies.
UNIT-DIRECT CHECK-IN SERVICE
The use of unit-direct check-in service allows our guests to start
their vacation immediately upon arriving in town. This eliminates
any confusion or complications for our guests, and has proven to be
a valuable asset in booking our properties.
MAINTENANCE
Our maintenance staff ensures reliable, prompt and skilled repair.
We realize that the proper maintenance and upkeep of the homes is
foremost to our owners and renters, so we use a work order system
to track a problem from the moment it is reported. The problem is
followed until it has been repaired. Our maintenance department is
on-call 7 days a week. Many of the repairs are included in our management
fees and our department is available to you for any renovation project
for a very low rate.
HOUSEKEEPING
Housekeeping, to our owners and guests alike, is one of the most important
areas of the rental management business. Good housekeeping doesn't
just happen, it takes careful planning, effective supervision and
constant follow-up inspections. Not only do we perform turnaround
maid service for our guests, but we also offer a full-range of cleaning
services, including "deep cleans" carpet cleaning and windows.
Please contact us for any questions you may have.
1-866-414-4644 or email us at
reservations@bigbearvacations.com
As a homeowner
on our program you will enjoy many benefits like housekeeping, maintenance,
house checks and the use of the Shore Acres Lodge facility and amenities,
such as the pool, spa, boat dock, beach and play area.