We
would like to thank you for considering Big Bear Cabins for your next
visit to our mountain resort. We pride ourselves in handling many of
Big Bear's finest vacation rentals and look forward to providing our
guest's with the ideal accommodations. We offer many outstanding homes,
cabins, luxury properties throughout the valley, from cozy one-bedroom
condos, to luxurious estate homes, and everything in between.
Company Profile
Big Bear Cabins.com is operated by Big Bear Vacations. It encompasses
a high level of expertise in the field of individual, group, family
and corporate vacation rental services. We are relationship driven and
dedicate to providing superlative customer service delivered with warmth,
friendliness and individual pride.
The staff of Big Bear Vacations has over 35 combined years of experience
in the lodging, hospitality and real estate industrie. Our staff brings
a strong network connection with industry-related professionals, and
associations and has built lasting relationships win many local government
and non-profit organizations.
Guided by a shared company vision and strengthened through long-standing
business relationships the Big Bear Vacations team has formed a solid
foundation for our rapid success and sustained growth.
Motto
Our motto at Big Bear Vacations is to provide "the ultimate vacation
experience” with highly personalized service to our guests.
Vision
Big Bear Vacations is guided by a philosophy of exceeding Home Owner
and Guest expectations. We are dedicated to providing our personnel
a stable work environment and equal opportunity for learning and personal
growth. We encourage individualism, creativity, mutual respect and
empowerment. We know that it is the Big Bear Vacations team’s
positive attitude and dedication to superior customer service that
sets us apart from the rest.
Mission
Statement
To be recognized by our guests, homeowners, employees and our community,
as simply the best vacation rental company in the Big Bear Lake mountain
resort area. To accomplish this we pledge to provide our guests with
highly personalized, efficient and professional services, as well
as offering the finest accommodations, ensuring each property receives
the highest levels of care, attention, and detail as possible. We
look forward to not only meeting our guests & homeowners expectations,
but in exceeding them!
Private
Home Rental ---
Good Neighbor Program
Policy
Statement
The Rental
Agencies of the Big Bear Lake Vacation Rental Managers’ Association
believe that we and our guests have a responsibility to respect the
rights of the full and part time residents living in neighborhoods
where our private home vacation rentals are located. To ensure that
potential problems are averted and any developing problems are resolved,
we have implemented and pledge to adhere to our Good Neighbor Program.
Good Neighbor Program
I.
Rental Agencies have a “Guest Code of Conduct” containing,
at a minimum, the following rules:
A. Guests
will respect the neighborhood and respect their neighbor’s right
to quiet enjoyment of their homes.
B. Overnight guests shall not exceed the posted capacity of the property.
C. Cars parked on the premises will not exceed the posted parking
maximum.
D. Guests will remove all trash and dispose of it at the posted trash
sites.
E. To ensure proper disposal of ashes from barbecues and fireplaces,
the rental agency will provide this service.
F. Guests will not have open wood fires and will comply with any Fire
Department restrictions that may be in place.
G. Guests found in violation of these rules may be subject to “expulsion”
from the property.
II.
Rental Agencies communicate their “Guest Code of Conduct”
to their guests, in any of the following ways:
A. Posting
it on their website.
B. Posting it at the property.
C. Distributing it with reservation confirmations.
D. Guests will sign the Code at check in.
III.
For properties with outdoor spas or hot tubs, Rental Agencies will
ensure the following:
A. Signs
cautioning that noise carries in the mountains and that anyone using
the spa needs to be careful about the level of their conversations,
especially in the evening or early in the morning.
B. Spas will be professionally cleaned and monitored in between all
guests.
IV.
Rental Agencies communicate their participation in the Good Neighbor
Program and their contact numbers to neighbors of Private Home Rentals
in the following ways:
A. A
direct mailing to surrounding neighbors introducing the Rental Agency,
giving a 24/7 Agency contact phone number and encouraging the neighbors
to call the Rental Agency directly with ANY issues that the neighbor
may have regarding the Private Home Rental.
B. Signage at each Private Home Rental with the maximum occupancy
/ maximum parking and Rental Agency 24 hour contact number that is
clearly visible and readable from the street.
V.
Rental Agencies have a written policy and procedure for responding
to and resolving neighborhood complaints.
A. Procedures
include an immediate response to resolve the complaint.
B. Procedures include the logging of complaints.
C. Procedures include the logging of the resolution of the complaint.
Participating Good Neighbor Rental Agencies
Big
Bear Vacations & Real Estate
All Seasons Resort Rentals
Alpine Resort Rentals
Big Bear Cool Cabins
Big Bear Cozy Cabins
Big Bear Getaway Cabin Rental
Big Bear Luxury Properties
Big Bear Management/T.Bill Properties
Big Bear Mountain Resort Rentals
Blue Skies Real Estate & Resort Rentals
Grey Squirrel Vacation Rental Homes
Happy Bear Vacation Rentals
JanetRuth’s Vacation Rentals
Village Reservation Services